Privacy Notice

Altus Social is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Notice explains how we collect, use, store, and safeguard your personal data when you visit our website or use our services. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following types of personal information:

• Personal details such as your name, email address, telephone number, and other contact information you choose to provide when using our services or contacting us
• Website usage information collected through cookies and similar tracking technologies, including IP address, browser type, device information, pages visited, and time spent on the site
• Information relating to referrals and safeguarding, where necessary. This may include sensitive or special category personal data, such as information about health or wellbeing, provided by you or partner organisations

We only collect and process safeguarding-related information where it is necessary, proportionate, and lawful.

How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our services
• To communicate with you and respond to enquiries
• To support referrals and safeguarding processes, where applicable
• To ensure the safety and wellbeing of individuals in our care
• To comply with legal, regulatory, and safeguarding obligations
• To improve our website, services, and user experience

Lawful Basis for Processing

We process personal data where it is necessary to:

• Carry out tasks in the public interest
• Comply with legal obligations
• Protect vital interests
• Rely on your consent, where required

If you choose not to provide certain information, we may be unable to provide some services or fully respond to your request.

Cookies and Tracking

Our website uses cookies to enhance functionality and analyse site usage. Cookies help us improve the performance, security, and usability of our website.

• By continuing to use our website, you consent to our use of cookies
• You can manage or disable cookies at any time through your browser settings

Sharing Your Information

We only share your personal information where it is necessary, lawful, and proportionate to do so. This may include sharing information with:

• Local authorities
• Partner organisations and agencies
• Safeguarding bodies
• Law enforcement or regulatory authorities, where required by law

All data sharing is carried out securely and in line with data protection legislation.

Data Security and Retention

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

• Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected
• Retention is in line with our policies and legal obligations
• Data is securely deleted or anonymised when no longer required

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data, where applicable
• Object to or restrict how your data is processed
• Withdraw consent where processing is based on consent

Contact Us

If you have any questions about this Privacy Notice or wish to exercise your data protection rights, please contact us at:

Altus Social
Email: hello@altussocial.com
Phone: 01618 88373

You also have the right to raise a concern with the Information Commissioner’s Office if you are unhappy with how your personal data is handled.